Welcome to Prayosha Travel. We are committed to providing comfortable and secure tours for our tourists. This Privacy Policy outlines how we collect, use, and protect your personal information.
2. Information We Collect
We may collect the following types of information:
• Personal Information : Name, address, email, phone number, passport details, and other identification information.
• Payment Information : Credit card details, billing address, and other payment-related information.
• Travel Preferences : Information about your travel preferences, dietary restrictions, and special requests.
• Usage Data : Information about how you use our website and services.
3. How We Use Your Information
We use your information to:
• Provide and manage our travel services.
• Process your bookings and payments.
• Communicate with you about your bookings and travel plans.
• Improve our services and customer experience.
• Comply with legal obligations.
4. Data Security
We implement a variety of security measures to protect your personal information. These include:
• Encryption of sensitive data.
• Secure servers and networks.
• Regular security audits and updates.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
• Service providers who assist us in operating our business.
• Legal authorities if required by law.
6. Your Rights
You have the right to:
• Access your personal information.
• Correct any inaccuracies in your information.
• Request the deletion of your information.
• Object to the processing of your information.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.
At Prayosha Travel, we strive to provide the best travel experiences. This Refund Policy outlines the terms and conditions for cancellations and refunds.
2. Cancellation by the Traveler
• Cancellation Requests : All cancellation requests must be made in writing and sent to info@prayoshatravel.com.
• Refund Eligibility : Refunds are based on the timing of the cancellation:
• More than 30 days before departure : Full refund minus a 95 %cancellation fee.
• 15-30 days before departure : 50% refund of the total booking amount.
• Less than 15 days before departure : No refund.
3. Cancellation by Prayosha Travel
• Full Refund : If Prayosha Travel cancels the tour due to unforeseen circumstances, travelers will receive a full refund.
• Alternative Arrangements : We may offer alternative arrangements or reschedule the tour. If the traveler accepts the alternative, no refund will be provided.
4. Non-Cancellation Scenarios
• No Show No refund will be provided if the traveler fails to show up on the scheduled departure date.
• Partial Use of Services : No refund will be provided for any unused portion of the tour or services once the tour has commenced.
5. Special Circumstances
• Medical Emergencies : In case of a medical emergency, refunds will be considered on a case-by-case basis. Documentation may be required.
• Force Majeure : No refunds will be provided for cancellations due to force majeure events (e.g., natural disasters, pandemics, political unrest).
6. Refund Process
• Processing Time : Refunds will be processed within 5 days of receiving the cancellation request.
• Payment Method : Refunds will be issued using the same payment method used for the booking.
Crafted by: RAJ DESIGNS
